Last week I received this great articleI could not help myself but to share it (though i cut out a few words). So from Clients From Hell to the world:
A freelancer should be able to help steer things in another direction before the hubris-fueled project crashes and burns.
- Be sure the client is wrong before you tell them they are. It’s important to distinguish between a bad decision and a decision you wouldn’t make.
- Ask questions. Understand what the client is trying to accomplish with their decisions.
- Gently explain why they’re wrong but avoid using the word ‘wrong’ if you can.
- Suggest alternatives that will achieve the client’s goals.
- Flaunt your expertise. Anecdotal evidence and proven experience are the most convincing tools at your disposal.
- Be direct if it’s necessary. Some clients may appreciate it. Others clients, less so.
- Be graceful in defeat. There are times when being right will cost you more than being wrong.
- Whatever your argument, justify with the client’s own interests and goals.
If this tips don’t seem to work out for you freelancers, well (as James Victore says) “give ‘em hell”.